Terms and Conditons
Protection of your Privacy is our number 1 priority
We do not sell our customer information.
We do not send junk or spam email to our customers.
Our employees cannot view the encrypted credit card numbers.
All information is confidential.
We are committed to protect your privacy. The information we collect is used to process your orders, and to send you information of upcoming activities and events. We may also send you special gifts on special occasions. We do not sell our customer information, and we do not send junk or spam email to our customers.
We Respect and Protect
When shopping at our website www.002.com.au, protection of your privacy is top priority. We do not share your information with outside parties except to the extent necessary to complete your order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide.
We use return email addresses from your email correspondence to us, to answer the email we receive. Such addresses from your correspondence are not used for any other purpose, apart from sending you information of upcoming activities and events, or special gifts on special occasions, if you have given your consent to such use.
All your personal information is kept confidential. All products are shipped in discreet unmarked packages.
There will be no reference to condom on packages sent to you, nor on your credit card statements. The credit card statements refer to Instantron Pty Ltd only.
Secure Transaction Policy
All credit card transactions are encrypted and submitted to a highly secure SSL server. Our employees are unable to view our customer credit card numbers. Credit card transactions are directly handled by a financial institution, which receives the credit card numbers and other personal identifying information only to verify the credit card numbers and process transactions. Credit card numbers will not be stored in our system.
Return Policy and Product Guarantee
Products undelivered 4 weeks after payment
Defective, broken, wrong products delivered
If either of the above apply we will re-deliver a fresh product without additional postage charge, or refund the money paid without handling charge.
Return is unacceptable when any of our products have been used or opened.
Purchased items have to be returned within 30 days of purchase. Refund pricing will be subject to our evaluation and condition of returned products.
Full refund is not possible if the return date is within 1 year of the expiry date.
Please note in advance that damage to packaging may happen due to shipping. However, the blister packages and the contents may still be usable.
If wrong delivery address is given and this results in undelivered products, we cannot re-deliver or refund.
Bulk Rate Condoms
We offer special wholesale price to the public. Please contact our Customer Service Department for more information.